We are aware that guitars are an individual choice, and we strive to provide the best products at the best price. We also offer customers a chance to approve their purchases; therefore, we are pleased to offer the following return policy.
GARRETT PARK GUITARS, INC RETURN POLICY
Garrett Park Guitars Inc. offers customers the opportunity to approve any item which is purchased and then shipped. This allows 48 hours to inspect and then decide on the purchase.
If an item is to be returned, verbal notification must be given within 48 hours of receipt of the item. GPG then issues an authorization which will result in the carrier picking up the item.
Items should be carefully packed to prevent damage. The item should be returned in the same condition as it shipped.
New items must be returned in new condition (warranties must be left unsigned and paper/plastic remains on pickguards and all other parts).
Upon notification the item must be returned within seven (7) days.
Shipping costs are the customer’s responsibility (both ways) and will be deducted from the refund amount.
Insurance claims are the customer’s responsibility.
Insurance claims that result from shipping damage are the shared responsibility of the customer and Garrett Park Guitars. The customer will be asked to save all packaging for the carrier’s representative to review as a part of the claims process.
Refunds that result from damage in shipping are issued from the carrier and may result in 2-3 +/- weeks to receive.
LAYAWAYS AND HOLDS
Items may be put on layaway for future purchase as follows: 25% deposit, balance in 60 days. No refunds on layaways. If a customer cannot execute the balance on the layaway within the specified 60 days, a late charge of 18% will be applied to the unpaid balance until paid.
Special orders may be placed and require 25% deposit with the balance due on delivery of the item to Garrett Park Guitars. Deposits are transferable, but not refundable and guitars ordered to custom specs are non-cancelable.
Repairs are done as a customer service. Notification on repairs requiring an estimate must be provided when the repair is left at GPG. Work must begin on an item 15 days after estimate notification or picked up by the customer at GPG. Some repair work is performed by qualified repair staff off GPG premises. Items are fully-insured and covered by GPG's insurance both on and off GPG's premises. Repairs left after 45 days of notification of completion may be sold under the provisions of Maryland Law to recoup labor and parts costs associated with said repair.